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  • Voice Pack Update Licences

    Hello, when I tried to install the updates but it asks for a organization and serial number. Where do I find these, as they were not made obvious to find. Thanks

  • #2
    You don't need an organization, however the serial is below the link on the send owl download page.

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    • #3
      I bought the ASTRA pack and personalized responses 8/14/2015. I recently upgraded to Windows 10 and did a fresh install. Like Phantom Ultron, I have the same problem. I have searched my email for my HCS emails, and while I have the download page, there is no serial number on that page. None of the emails I received (and I've checked them all) have the serial number. I have the downloaded packs saved on my external hard drive, but without the serial number, they are useless. How do I get the serial number for my order?

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      • #4
        There is a license / serial on the download page.
        Commanding a starship is your first, best, destiny. Anything else is a waste of material

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        • #5
          Thanks. However, when I click my download link in my original email, it says "file not found. The file you requested does not exist." I still have my email with my confirmation of my purchase along with my order number.

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          • #6
            Howdy send an email to info@theqnn.com

            Please make sure you include.

            Full name
            Email address
            Payment method (if used paypal incude paypal email if different to above)
            Which packs they own

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            • #7
              I have the same problem I bought the ASTRA pack and the Verity pack but I cant find my serial. I did send an e-mail with all the info 5-6 days ago and no reply.
              Last edited by Jahwk; 02-09-2016, 12:09 AM.

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              • #8
                Read above, the answer to your question is there.

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                • #9
                  i have this problem i got my pack back in 02-04-2015 and gotten back to ED and now i cant download the pack anymore

                  this is what is is it tells me when i click the link i have from the last mail i got from you guys


                  This XML file does not appear to have any style information associated with it. The document tree is shown below.

                  <Error>
                  <Code>NoSuchKey</Code>
                  <Message>The specified key does not exist.</Message>
                  <Key>
                  files/hcs-voice-packs.myshopify.com/1085332808/HCS VoicePacks Ltd Astra.zip
                  </Key>
                  <RequestId>4CF1B44564628C71</RequestId>
                  <HostId>
                  664Ev+apE2sqeRDrlejuVdp+5SVzlVLMVnE+UA0hbtb6FCwj6S PQ1A4h81sJjWMu3uekvMBXyJ8=
                  </HostId>
                  </Error>

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                  • #10
                    email info@theqnn.com with purchase details/email address used and a new link can be generated for you

                    We stopped using shopify a while back.
                    1) I reject your reality.... and substitute my own
                    2) Not to be used when upset... will void warranty
                    3) Stoke me a clipper i will be back for dinner
                    4) Never tell Gangrel to do anything... he will probably get it wrong
                    WARNING! Swedish wall-of-text hits you for bork-bork-bork damage!

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                    • #11
                      With the limited number of downloads, you're going to have to request a new serial at some point anyway, right?

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                      • #12
                        Originally posted by ecnahc View Post
                        With the limited number of downloads, you're going to have to request a new serial at some point anyway, right?
                        The serial stays the same.

                        And when a pack update gets released, a new link is auto-generated for you, with a new download counter applied to it
                        1) I reject your reality.... and substitute my own
                        2) Not to be used when upset... will void warranty
                        3) Stoke me a clipper i will be back for dinner
                        4) Never tell Gangrel to do anything... he will probably get it wrong
                        WARNING! Swedish wall-of-text hits you for bork-bork-bork damage!

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                        • #13
                          when I put in my serial key the Next box stays grayed out I cant click it to proceed

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                          • #14
                            If you are Cut and pasting the code, sometimes a spurious space gets added at the start or end of the text. This typically causes the issue.
                            1) I reject your reality.... and substitute my own
                            2) Not to be used when upset... will void warranty
                            3) Stoke me a clipper i will be back for dinner
                            4) Never tell Gangrel to do anything... he will probably get it wrong
                            WARNING! Swedish wall-of-text hits you for bork-bork-bork damage!

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                            • #15
                              Originally posted by Gangrel View Post

                              The serial stays the same.

                              And when a pack update gets released, a new link is auto-generated for you, with a new download counter applied to it
                              THIS should be in bold and in the first post of this sticky. This was my problem.

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