Voice Pack Update Licences

[Phantom Ultron]

Hello, when I tried to install the updates but it asks for a organization and serial number. Where do I find these, as they were not made obvious to find. Thanks

[Xsannz]

You don't need an organization, however the serial is below the link on the send owl download page.

[rfc812]

I bought the ASTRA pack and personalized responses 8/14/2015. I recently upgraded to Windows 10 and did a fresh install. Like Phantom Ultron, I have the same problem. I have searched my email for my HCS emails, and while I have the download page, there is no serial number on that page. None of the emails I received (and I've checked them all) have the serial number. I have the downloaded packs saved on my external hard drive, but without the serial number, they are useless. How do I get the serial number for my order?

[Nollywood]

There is a license / serial on the download page.

[rfc812]

Thanks. However, when I click my download link in my original email, it says "file not found. The file you requested does not exist." I still have my email with my confirmation of my purchase along with my order number.

[Xsannz]

Howdy send an email to info@theqnn.com

Please make sure you include.

Full name
Email address
Payment method (if used paypal incude paypal email if different to above)
Which packs they own

[Jahwk]

I have the same problem I bought the ASTRA pack and the Verity pack but I cant find my serial. I did send an e-mail with all the info 5-6 days ago and no reply.

[badbud65]

Read above, the answer to your question is there.

[rackiel]

i have this problem i got my pack back in 02-04-2015 and gotten back to ED and now i cant download the pack anymore

this is what is is it tells me when i click the link i have from the last mail i got from you guys


This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>
files/hcs-voice-packs.myshopify.com/1085332808/HCS VoicePacks Ltd Astra.zip
</Key>
<RequestId>4CF1B44564628C71</RequestId>
<HostId>
664Ev+apE2sqeRDrlejuVdp+5SVzlVLMVnE+UA0hbtb6FCwj6S PQ1A4h81sJjWMu3uekvMBXyJ8=
</HostId>
</Error>

[Gangrel]

email info@theqnn.com with purchase details/email address used and a new link can be generated for you

We stopped using shopify a while back.

[ecnahc]

With the limited number of downloads, you're going to have to request a new serial at some point anyway, right?

[Gangrel]

With the limited number of downloads, you're going to have to request a new serial at some point anyway, right?

The serial stays the same.

And when a pack update gets released, a new link is auto-generated for you, with a new download counter applied to it

[rowdygordypiper]

when I put in my serial key the Next box stays grayed out I cant click it to proceed

[Gangrel]

If you are Cut and pasting the code, sometimes a spurious space gets added at the start or end of the text. This typically causes the issue.

[fatzdomingo]

Gangrel, Ive spent 30 years as a programmer, so when something doesn't work the way its intended it doesn't irritate me... I treat it like a puzzle.
I found this on the last TWO updates (current and previous).
Ive got multiple packs. Like most punters I extract them to their own folder on another drive then apply them alphabetically:- ASTRA all the way through to VERITY.

The following behaviour IS repeatable (did it twice to make sure)
Start with ASTRA and it makes NO difference which way you apply the registration code (manual typing or cut & paste) the NEXT button stays grayed out.
Abandoned that and went to CARINA, manually inserted registration code...voila! Proper installation! (second run I used DARK when ASTRA wouldn't work)

The point seems to be that for whatever reason ASTRA doesn't trigger the ACTIVATE/GIVE FOCUS to NEXT BUTTON on the dialogue box if its the first Installation but will happily work correctly AFTER other packs have installed.

Hope this observation gives you a clue as to where to look for an oops!

[chad711]

The serial stays the same.

And when a pack update gets released, a new link is auto-generated for you, with a new download counter applied to it

THIS should be in bold and in the first post of this sticky. This was my problem.